Return Policy

USA RETURNS 

We offer FREE 30 Day USA returns on eligible items** To receive a label visit https://tothestars.happyreturns.com/

PLEASE NOTE:
 You will not be refunded the initial shipping cost, return shipping cost, or duties and taxes. Refunds will be issued once the returns are processed back at To The Stars*

**Ineligible items include books, CDs, LPs/Vinyl records, Digital Downloads (music, film and books) washed/worn/smelling clothing, Gift Cards, customized items and products indicated on their product details page at our discretion. All items marked down, on-sale, or mystery are final sale and are not eligible for returns.  VINYL POLICY: To The Stars* does not accept returns or exchanges on vinyl records based solely on aesthetic reasons. Due to the nature of the vinyl pressing and shipping process, cosmetic defects, cosmetic damages, or cosmetic differences are possible in transit from the LP pressing plant to TTS* to your door. Small cosmetic differences on your vinyl, corner damages, vinyl splits on seams or small bends to vinyl sleeves do not affect the sound quality or playback of the actual vinyl and are not eligible for replacements, returns, exchanges or reimbursement.

All returned items are subject to inspection prior to processing. Once your items are inspected by the store, you'll get your refund typically within 24-96 hours. If an item does not pass inspection, we can send the item back to the customer within 7 days at customer's expense or dispose.

Our online returns website makes returning an item FREE, easy and hassle-free. For USA customers, we provide return labels from UPS, FedEx or USPS for secure shipping and return package tracking.

Simply print your shipping label and place item(s) in original packaging. All you need to get started is your order number and zip code. Your TTS(XXXXXX) order number can be found on your order confirmation email.

START YOUR RETURN HERE

Send your item(s) to:
To The Stars - Returns
1 Viper Way
Ste. B
Vista, CA 92081

INTERNATIONAL RETURNS 

If you are not satisfied with your purchase on To The Stars*, you can submit a return for any number of eligible items** within thirty (30) days of delivery if the item(s) is in the original selling condition and unused. 


**Ineligible items include books, CDs, LPs/Vinyl records, Digital Downloads (music, film and books) washed/worn/smelling clothing, Gift Cards, customized items and products indicated on their product details page at our discretion. All items marked down, on-sale, or mystery are final sale and are not eligible for returns. VINYL POLICY: To The Stars* does not accept returns or exchanges on vinyl records based solely on aesthetic reasons. Due to the nature of the vinyl pressing and shipping process, cosmetic defects, cosmetic damages, or cosmetic differences are possible in transit from the LP pressing plant to TTS* to your door. Small cosmetic differences on your vinyl, corner damages, vinyl splits on seams or small bends to vinyl sleeves do not affect the sound quality or playback of the actual vinyl and are not eligible for replacements, returns, exchanges or reimbursement.

All returned items are subject to inspection prior to processing. Once your items are inspected by the store, you'll get your refund typically within 24-96 hours. If an item does not pass inspection, we can send the item back to the customer within 7 days at customer's expense or dispose.

PLEASE NOTE: You will not be refunded the initial shipping cost, return shipping cost, or duties and taxes. Refunds will be issued once the returns are processed back at To The Stars*

International orders cannot be returned using our returns center. You will have to ship the item back at your own expense and ensure the package is sent with a trackable service. Please contact us at customerservice@tothestarsinc.com to notify us of your return within 30 days of receiving your order and include both your return tracking number as proof of shipment and inform us exactly what you would like refunded so we can ensure completion on our end once the package is checked back in. 

Send your item(s) to:
To The Stars - Returns
1 Viper Way
Ste. B
Vista, CA 92081

EXCHANGES / DAMAGES

EXCHANGES
We do not offer exchanges at this time. If you do not like the item you received or want a different size you will need to place an order for the new item. Please see our return policy for information on returns for a refund on goods.

DAMAGES
Unfortunately this can happen sometimes, but thankfully not very often. Regardless of your shipment country, if your item arrives damaged or incorrect, no need to worry, we’ll make sure you are taken care of. For the fastest resolution, please send us a photo showing the poor quality print or the damaged area of the item and the order number. A request for replacement needs to be made within seven (7) days of receiving the purchase.

Email us at customerservice@tothestarisnc.com with your order number and name.

PLEASE NOTE OUR VINYL POLICY: To The Stars* does not accept returns or exchanges on vinyl records based solely on aesthetic reasons. Due to the nature of the vinyl pressing and shipping process, cosmetic defects, cosmetic damages, or cosmetic differences are possible in transit from the LP pressing plant to TTS* to your door. Small cosmetic differences on your vinyl, corner damages, vinyl splits on seams or small bends to vinyl sleeves do not affect the sound quality or playback of the actual vinyl and are not eligible for replacements, returns, exchanges or reimbursement.

If the album does not play due to damage in transit, if available, can be replaced.

If you item arrived damaged, please contact our customer service team at customerservice@tothestarsinc.com