TAXES, DUTIES AND CUSTOMS POLICY:

As of 12/5/25 TTS* is no longer collecting VAT taxes or duties at checkout. All applicable customs fees, taxes and duties will be due upon delivery are the sole responsibility of the customer. By placing your order, you are agreeing that you will be responsible for and will pay all such charges, as applicable.

For all deliveries outside of the United States, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase. 

By placing your order, you are agreeing that you will be responsible for and will pay all such charges, as applicable. If you do not pay for these custom's fees, your order will be returned to our warehouse. You will be refunded for the order items minus the original shipping charges of your order.

Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.  To The Stars* cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.

If the due charges are not paid, the merchandise will be returned to our warehouse or partner's warehouses. Once the tracking shows your package delivered, you will be refunded for the order items minus the cost of your original shipping. TTS* is not responsible for refused packages which are not delivered back to us. 

For more information on customs and duties charges, please contact your local customs office.

TRANSIT TIME:

International shipments may take 1-15 weeks to reach their final destination, depending on customs. It is normal for international tracking to say "shipment information received" or to seemingly stop for several days or weeks before updating. This is due to the transit time between the warehouse and the carrier's sorting facility, as well as transit and import processing between the US and the destination country.

Once the package arrives in your country it will be handed off to a local carrier for delivery which may result in a new tracking link. Please be sure you are following the proper tracking to ensure delivery of your package and please reach out to the local carrier for any questions regarding delivery. 

Once a shipment has left domestic handling and entered international borders, To The Stars* is no longer responsible for the tracking of said shipment. We are unable to provide any additional insight or information into the whereabouts of international orders once the order has been shipped. All inquiries must be taken up by the customer with their local delivery service. 

Failure to pick-up a package from the post office or failure to pay customs is the responsibility of the customer.

Return To Sender: If your package is returned by a carrier, we will be unable to reship it to you. 

Failure to pick-up a package from the post office or failure to pay customs is the responsibility of the customer.

In all cases of failed delivery, initial shipping cost, return shipping cost, or duties and taxes will not be refunded. Refunds will be issued once the returns are processed back at To The Stars*. If TTS* is assessed duties in association with your return(s), these duties will be deducted from the amount of your refund.

Canadian Disclaimer: Severe delivery delays are expected due to ongoing postal strikes. If you are placing an order to Canada you are doing so at your own risk. TTS* is not responsible for held or excessively delayed or lost packages in the midst of an international postal strike.

Where We Ship:

United States, Canada, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cameroon, Cambodia, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Cyprus, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Vatican City, Honduras, Hong Kong SAR, Hungary, Iceland, India, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway, Oman, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Réunion, Romania, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Türkiye, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, United Arab Emirates, U.S. Outlying Islands, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, British Virgin Islands, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Ascension Island, Tristan da Cunha