Holiday Order Deadlines (or order-by dates) are recommended dates by which you should place your order for in-stock product, for your best possibility to receive them in time for the holiday, though delivery by 12/25 is not guaranteed. We recommend shopping early as our third party fulfillment center along with delivery services may encounter delays. 

Domestic US Shipping:

• Standard Shipping: Friday 12/11
• 3-Day Shipping (if offered): Tuesday 12/15

International shipping:

• Monday 11/23

3 day shipping disclaimer (if offered): Priority shipments may 3 business days after the order is shipped, not placed. Date of delivery is not guaranteed and this is not a money back guaranteed service. 

Orders are processed and shipped from our third party fulfillment center in Vista, California on business days, Monday-Friday (excluding US holidays).

Please check product details to see if any of your items are on pre-order. Multiple unit orders will not ship until all items are available in stock.

The majority of in-stock orders will be processed and shipped within 2-10 business days (M-F), regardless of the shipping method chosen during checkout. However, some orders may experience slightly longer than normal processing times.

You will receive an automatic shipping confirmation at the time your order is shipped that includes your tracking number.

Please note: tracking numbers can take up to 72 hours to update to its next scan location and not all shipping methods have step by step tracking. Unfortunately, we are not able to split orders or change a shipping method once an order has been placed.

We do not offer expedited shipping or local order pick-up at this time.

Canada: Due to ongoing systemic and regulatory issues, please expect potential delivery delays for shipments traveling from the United States to Canada.

Please allow up to 5 business days for initial tracking information populate in the system.

Transit Time: International shipments have an estimated transit time of 1–15 weeks from the date of shipment. This timeframe is provided because international deliveries can be significantly affected by customs clearance, border processing, carrier delays, local postal services, and other factors outside of our control.

Tracking may also show limited or delayed updates while a package is traveling internationally. A lack of tracking updates does not necessarily mean the package is lost.

Follow your tracking closely and contact your local postal service or customs offices with any questions with the local tracking number once the package has arrived in your country. TTS* is unable to help with local delivery issues and questions.

Please allow the full 15 week transit window before requesting a replacement or refund. We appreciate your patience while your order makes its way to you.

Duties And Customs: As of 12/5/25 TTS* is no longer collecting VAT taxes or duties at checkout for most countries. All applicable customs fees, taxes and duties will be due upon delivery are the sole responsibility of the customer. By placing your order, you are agreeing that you will be responsible for and will pay all such charges, as applicable.

For all deliveries outside of the United States, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase. 

By placing your order, you are agreeing that you will be responsible for and will pay all such charges, as applicable. If you do not pay for these custom's fees, your order will be returned to our warehouse. Once it delivers, you will be refunded for the order items minus the original shipping charges of your order.

Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.  To The Stars* cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.

If the due charges are not paid, the merchandise will be returned to our warehouse or partner's warehouses. Once the tracking shows your package delivered, you will be refunded for the order items minus the cost of your original shipping. TTS* is not responsible for refunds of refused packages which are not delivered back to us. 

For more information on customs and duties charges, please contact your local customs office.

Return To Sender: If your package is returned by a carrier, we will be unable to reship it to you.

In all cases of failed delivery, initial shipping cost, return shipping cost, or duties and taxes will not be refunded. Refunds will be issued once the returns are processed back at To The Stars*. If TTS* is assessed duties in association with your return(s), these duties will be deducted from the amount of your refund.

USA: We offer FREE 30 Day USA returns on eligible items** To receive a label visit https://tothestars.happyreturns.com/

PLEASE NOTE: In all cases, including "return to sender", you will not be refunded the initial shipping cost, return shipping costs. Refunds will be issued once the returns are processed back at To The Stars*

**Ineligible items include books, CDs, LPs/Vinyl records, Digital Downloads (music, film and books) washed/worn/smelling clothing, Gift Cards, customized items and products indicated on their product details page at our discretion. All items marked down, on-sale, or mystery are final sale and are not eligible for returns.

VINYL POLICY: To The Stars* does not accept returns or exchanges on vinyl records based solely on aesthetic reasons. Due to the nature of the vinyl pressing and shipping process, cosmetic defects, cosmetic damages, or cosmetic differences are possible in transit from the LP pressing plant to TTS* to your door. Small cosmetic differences on your vinyl, corner damages, vinyl splits on seams or small bends to vinyl sleeves do not affect the sound quality or playback of the actual vinyl and are not eligible for replacements, returns, exchanges or reimbursement.

All returned items are subject to inspection prior to processing and must arrive in new/sellable condition to qualify for a refund. Once your item is delivered your refund is processed typically within 10 business days. If an item does not pass inspection, we can send the item back to the customer within 7 days at customer's expense or dispose or store credit may be offered.

Our online returns website makes returning an item FREE, easy and hassle-free. For USA customers, we provide return labels from UPS, FedEx or USPS for secure shipping and return package tracking.

Simply print your shipping label and place item(s) in original packaging. All you need to get started is your order number and zip code. Your TTS(XXXXXX) order number can be found on your order confirmation email.

START YOUR RETURN HERE
Send your item(s) to:
To The Stars - Returns ℅ Gnarlywood
2810 Whiptail Loop West
Docks 39-45 / Front STE 2
Carlsbad, CA 92010
USA

If you are not satisfied with your purchase on To The Stars*, you can submit a return for any number of eligible items** within thirty (30) days of delivery if the item(s) is in the original selling condition and unused. 

**Ineligible items include books, CDs, LPs/Vinyl records, Digital Downloads (music, film and books) washed/worn/smelling clothing, Gift Cards, customized items and products indicated on their product details page at our discretion. All items marked down, on-sale, or mystery are final sale and are not eligible for returns.

VINYL POLICY: To The Stars* does not accept returns or exchanges on vinyl records based solely on aesthetic reasons. Due to the nature of the vinyl pressing and shipping process, cosmetic defects, cosmetic damages, or cosmetic differences are possible in transit from the LP pressing plant to TTS* to your door. Small cosmetic differences on your vinyl, corner damages, vinyl splits on seams or small bends to vinyl sleeves do not affect the sound quality or playback of the actual vinyl and are not eligible for replacements, returns, exchanges or reimbursement.

All returned items are subject to inspection prior to processing. Once your items are inspected by the store, you'll get your refund typically within 24-96 hours. If an item does not pass inspection, we can send the item back to the customer within 7 days at customer's expense or dispose.

PLEASE NOTE: You will not be refunded the initial shipping cost, return shipping cost, or duties and taxes. Refunds will be issued once the returns are processed back at To The Stars*

International orders cannot be returned using our returns center. You will have to ship the item back at your own expense and ensure the package is sent with a trackable service.Please contact us at customerservice@tothestarsinc.com to notify us of your return within 30 days of receiving your order and include both your return tracking number as proof of shipment and inform us exactly what you would like refunded so we can ensure completion on our end once the package is checked back in. Any duties and taxes owed on the return package are the responsibility of the customer and will not be reimbursed. It is the customers responsibility to track the return and pay any charges owed for the package to get back to the USA.

Send your item(s) to:
To The Stars - Returns ℅ Gnarlywood
2810 Whiptail Loop West
Suite 2
Carlsbad, CA 92010
USA

We make every effort to fulfill orders as quickly as possible. If you notice an address mistake after order placement, please contact us right away - if we are able to modify it, we will. Once an order has been processed and dispatched, address changes are not be possible.

Delivery Address Responsibility Policy

Customers are solely responsible for providing accurate and complete delivery information at the time of purchase. The Company is not liable for orders that are delivered to an incorrect address or returned to sender if the address provided by the customer was inaccurate, incomplete, or outdated.

If a package is successfully delivered to the address provided at checkout, the Company is not responsible for replacement, refund, or recovery of the item.

Return to Sender & Undeliverable Packages:
If your order was returned back to us because of an incorrect address or any other issue we will not be able to resend it back to you. The order will be refunded excluding any previous shipping charges. If you would still like the items, please place a new order using the correct address. If the issue is the fault of the postal carrier shipping charges will be refunded on a case by case basis.

Unfortunately once an order is submitted we are unable to modify, add or remove items, sizes or colors. Please email us to inquire if we are able to cancel the order and then place a new order for the correct item. If your order has already been shipped and cannot be canceled, we do offer free domestic returns. Once you receive your order in the mail, simply return any items you do not want by following our returns process.

If you have placed an order and would like to cancel it you can email us at customerservice@tothestarsinc.com . If your order has not yet been shipped we can cancel it.

To The Stars* does not store credit card information, therefore we will charge your account at the time you place the order even for pre-orders.

The ship out date for products vary according to available on-hand stock and pre-orders. The shipping date is specified on product page ( Ships on: ##/##/## but subject to change without notification) unless it is currently in stock. Please note that the shipping date refers to the date the product ships begin out of our warehouse. It may take a few days for all orders for a pre-order to be shipped out.

Our Pre-Order items normally have a scheduled release date when they are initially announced, however due to unexpected changes in product production, shipping logistics, warehouse issues, or other issues outside of our control (such as a global pandemic or natural disasters) – the scheduled release dates are only estimates. Please be aware that release dates are subject to change. 

If your order has not shipped out and it is no longer on pre-order as indicated on the product page, please contact us.

If your order was returned back to us because of an incorrect address or any other error at checkout, we will not be able to resend it back to you. The order will be refunded excluding any previous shipping charges. If you would still like the items, please place a new order using the correct address.

EXCHANGES
We do not offer exchanges at this time. If you do not like the item you received or want a different size you will need to place an order for the new item. Please see our return policy for information on returns for a refund on goods.

APPAREL DAMAGES
Unfortunately this can happen sometimes, but thankfully not very often. Regardless of your shipment country, if your apparel item arrives damaged or incorrect, no need to worry, we’ll make sure you are taken care of. For the fastest resolution, please send us a photo showing the damaged area of the item and the order number. A request for replacement needs to be made within seven (7) days of receiving the purchase.

Email us at customerservice@tothestarsinc.com with your order number and name.

VINYL POLICY: To The Stars* does not accept returns or exchanges on vinyl records based solely on aesthetic reasons. Due to the nature of the vinyl pressing and shipping process, cosmetic defects, cosmetic damages, or cosmetic differences are possible in transit from the LP pressing plant to TTS* to your door. Small cosmetic differences on your vinyl, corner damages, vinyl splits on seams or small bends to vinyl sleeves do not affect the sound quality or playback of the actual vinyl and are not eligible for replacements, returns, exchanges or reimbursement.

If the album playback is affected due to a manufacturer defect or damage in transit, if the item is available, it can be replaced.

If you item arrived damaged, please contact our customer service team at customerservice@tothestarsinc.com

**Ineligible items for returns include books, CDs, LPs/Vinyl records, Digital Downloads (music, film and books) washed/worn/smelling clothing, Gift Cards, customized items and products indicated on their product details page at our discretion. All items marked down, on-sale, or mystery are final sale and are not eligible for returns.**

To The Stars* in order to reduce shipping costs to our customers may often have to ship items separately. Your tracking emails should indicate what items you will be receiving in the shipment. We may also simply have made a mistake and please contact us to let us know right away.

Made-to-Order Item & Shipping Policy: These items are custom-made and printed specifically for your order. Due to the made-to-order nature of print-on-demand products, these items are not eligible for order discounts, promotional offers, or free shipping promotions. Shipping charges will apply regardless of cart total.

Orders containing these items begin production shortly after purchase and cannot be canceled, modified, returned, or exchanged once placed. All sales are final. No exceptions.

Because each item is created exclusively for you, products cannot be restocked or resold. For this reason, we are unable to accept returns or exchanges for buyer's remorse, sizing issues, incorrect orders placed by the customer, or other non-defective items.

If your order arrives damaged, defective, or with a manufacturing or printing error, please contact us within the applicable reporting period. We will review the issue and, if eligible, provide a replacement at no additional cost.

Made-To-Order Fulfilment & Tracking:This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Once processed, orders can take around 2-5 business days to fulfill. After it is fulfilled, you will get a tracking email once it is shipped. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

Some items sold on our shop are not eligible for discounts or promotions.

For an updated list visit this link

Sales tax will be included on all orders shipped within the state of California.

As of 12/5/25 TTS* is no longer collecting VAT taxes or duties at checkout for international orders. All applicable customs fees, taxes and duties will be due upon delivery are the sole responsibility of the customer. By placing your order, you are agreeing that you will be responsible for and will pay all such charges, as applicable.

For all deliveries outside of the United States, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase. 

By placing your order, you are agreeing that you will be responsible for and will pay all such charges, as applicable. If you do not pay for these custom's fees, your order will be returned to our warehouse. You will be refunded for the order items minus the original shipping charges of your order.

Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.  To The Stars* cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.

If the due charges are not paid, the merchandise will be returned to our warehouse or partner's warehouses. Once the tracking shows your package delivered, you will be refunded for the order items minus the cost of your original shipping. TTS* is not responsible for refused packages which are not delivered back to us. 

For more information on customs and duties charges, please contact your local customs office.

To access files on your own devices, you must first download the files to your computer then sync the device with your computer to add the music. Many files may come in a .zip and outside software may be required to access the files.

Due to the nature of digital media, these purchases are not refundable. Be sure to keep backups as we may not be able to make future downloads available due to licensing deals.

What is Installments with Afterpay?

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. 

How do I use Installments with Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify. 

Where can I use Installments with Afterpay?

Installments with Afterpay can only be applied to purchases made on tothestars.media website. 

Can I use Installments with Afterpay if I’m an international customer?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay. 

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so. 

Where can I find common questions about payments?

Check out the Afterpay Payments FAQ

When will my items be delivered if I use Installments with Afterpay?

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

Visit our shipping page for more information by clicking here. 

Is there a limit to how much I can spend on a single transaction?

Yes, transaction value limits apply to purchases made on tothestars.media using Installments by Afterpay. 

What products are not eligible for purchase using Installments with Afterpay?

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders. 

How do I return or exchange an item purchased using Installments with Afterpay?

If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

What if I can’t pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply.  Click here  for complete terms.

What happens if I have a partial refund, and how does that affect my payments?

Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms, Installment Agreement as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy

If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here. 

Orders may be placed as a guest directly or with a To The Stars* account. 

The benefits to creating a To The Stars* account:
Securely save billing and shipping details for faster checkout
Access order history and updated order status
Access your cart from different devices