Please expect potential delivery delays on all international shipments—especially those to Canada. This is due to ongoing customs processing and systemic transit delays outside our control. We appreciate your patience and recommend monitoring your tracking link closely for the latest updates.

TAXES, DUTIES AND CUSTOMS POLICY:

As of 12/5/25 TTS* is no longer collecting VAT taxes or duties at checkou for most countries. All applicable customs fees, taxes and duties will be due upon delivery are the sole responsibility of the customer. By placing your order, you are agreeing that you will be responsible for and will pay all such charges, as applicable.

For all deliveries outside of the United States, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase. 

By placing your order, you are agreeing that you will be responsible for and will pay all such charges, as applicable. If you do not pay for these custom's fees, your order will be returned to our warehouse. Once delivered, you will be refunded for the order items minus the original shipping charges of your order. TTS* is not responsible for refunds of refused packages which are not delivered back to us. 

Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.  To The Stars* cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.

For more information on customs and duties charges, please contact your local customs office.

RETURNS: Any duties and taxes owed on the return package are the responsibility of the customer and will not be reimbursed. It is the customers responsibility to track the return and pay any charges owed for the package to get back to the USA.

TRANSIT TIME:

Please allow up to 5 business days for initial tracking information populate in the system.

Transit Time: International shipments have an estimated transit time of 1–15 weeks from the date of shipment. This timeframe is provided because international deliveries can be significantly affected by customs clearance, border processing, carrier delays, local postal services, and other factors outside of our control.

Tracking may also show limited or delayed updates while a package is traveling internationally. A lack of tracking updates does not necessarily mean the package is lost.

Follow your tracking closely and contact your local postal service or customs offices with any questions with the local tracking number once the package has arrived in your country. TTS* is unable to help with local delivery issues and questions.

Please allow the full 15 week transit window before requesting a replacement or refund. We appreciate your patience while your order makes its way to you.

Where We Ship:

We ship worldwide, however we are unable to ship to some countries due to circumstances beyond our control. If you are one of our international friends and all items are showing as sold out on our website, or if you are unable to complete the checkout process, unfortunately we do not ship to your country at this time. Keep checking back, things can always change!