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Return Policy

Our policy lasts 30 days. If 30 days have gone by since your order was shipped, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

Additional non-returnable items:

Gift cards 
Digital Downloads

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable)

    Book with obvious signs of use
    CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    Any item that is returned more than 30 days after delivery

      Refunds (if applicable)
      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
      The refund process can take four to six weeks. You will be credited the amount you paid for the returned item(s), including taxes. The original shipping charge is not refunded.


      Late or missing refunds (if applicable)
      If you haven’t received a refund yet, first check your bank account again.
      Then contact your credit card company, it may take some time before your refund is officially posted.

      Next contact your bank. There is often some processing time before a refund is posted.
      If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@tothestarsinc.com.

      Sale items
      Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

      Exchanges
      We only replace items if they are defective, damaged, or were shipped incorrectly.  If you need to exchange it for the same item, send us an email at customerservice@tothestarsinc.com and send your item to: 1051 South Coast Highway 101, Suite B Encinitas California US 92024.

      Gifts
      If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you via email.

      If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

      Shipping
      To return your product, you should mail your product to:

      To The Stars - Returns
      1051 South Coast Highway 101
      Suite B
      Encinitas, CA 92024
      United States

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
      If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.