Due to the developing COVID-19 situation, local delivery restrictions and unprecedented volumes in carrier networks, we are unable to deliver to the UK.

Many previously sent packages are awaiting entry into the UK. They are not lost, please be patient with the delivery time. As soon as the packages can enter the UK, they will. Be sure to check your tracking every 24 hours for an update. With the unprecedented amount of packages, it will help ensure delivery if you reach out to the post office once your package is scanned in the UK Royal Mail system. The last thing we want on top of this delay is missed payment for any duties, VAT or taxes required by the government to be paid prior to completing the delivery and then the package being sent back to us.

Per the Royal Mail "Royal Mail is working hard to deliver the most comprehensive and high quality service we can to all our customers, large and small. The combination of greatly increased uptake of online Christmas shopping, in no small part driven by the recent lockdown, and the ongoing COVID restrictions mean that all delivery companies are experiencing exceptionally high volumes this year.

Every single parcel, letter and card is important to us. Despite our best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than our usual service standards. This is due to the exceptionally high volumes we are seeing, exacerbated by the coronavirus-related measures we have put in place in local mail centres and delivery offices. In such cases, we always work hard to get back to providing our usual level of service as quickly as we can. Thank you for your patience and understanding."

For more service updates from Royal Mail click here. 

We will update you as we learn more. If you have any questions, please reach out to our Customer Service team and we will be happy to help you.