Several types of goods are exempt from being returned including Books, CDs, Vinyl Records, Washed Clothing, Gift Cards, Personalized/Customized Items, and Digital Downloads. Original shipping charges will not be refunded once the package has been given to any carrier. If your return is received after 30 days from the date of delivery a store credit will be issued. If your product was received damaged due to shipping or manufacturing, please call or email our team for assistance.
All sale items, items purchased with a coupon and/or a discount code cannot be refunded or exchanged. All sale items are final sale.
When you send back your item to us, we ask that you obtain a proof of postage or note the tracking number so that if your shipment goes missing on the way back to us, you’ll have proof you sent it.
After your return has been received by To The Stars..., please allow up to 1 to 2 weeks (5-10 business days) for your return to be processed. Returns are credited to the same card or payment method used to make your purchase.
Any gift with purchases not returned will have item retail cost kept from refund.
Original shipping charges will not be refunded.