We will gladly accept returns of the unworn/unwashed items within 30 days of purchase date for all orders. Eligible items** must be returned in their original condition – not worn, washed or damaged and returned in original packaging.
We offer FREE USA returns on eligible items** via our Return Portal https://tothestars.returnly.com/
All sale items, items purchased with a coupon and/or a discount code cannot be refunded. All sale items are final sale.
Once your items are inspected by the store, you'll get your refund typically within 24-96 hours. Original shipping charges will not be refunded.
Any gift with purchases not returned will have item retail or manufacturing cost deducted from your refund.
**Several types of items are ineligible from being returned including Books, CDs, Vinyl Records, Washed Clothing, Gift Cards, Personalized/Customized Items, Digital Downloads and items indicated on their product details page at our discretion. Due to the nature of digital media, these purchases are not refundable. The product description and the item names or variants show you are purchasing a digital item such as a .mp3, .wav, .mp4 etc.
To The Stars... is not responsible for a customers product purchase selection. (Don't assume it is a physical item when it clearly states .mp3/.wav/.mp4 and the CD/Vinyl variant says Sold Out)
Once the package has had a shipping label generated in our system, the original shipping charges will no longer be refunded.
While we do not currently offer direct merchandise exchanges, you can use our returns portal https://tothestars.returnly.com/ to return your item for free and place a new order for the item you want now, just as if you are placing a regular order.