To The Stars... FAQ

What Is Your Return Policy?

Domestic Returns

International Returns


Domestic Shipping

Shipping Carriers

International Shipping

Duties, Tariffs, VAT + Customer Responsibility

What Countries Can Order from To The Stars...?

Shipping Carriers

Help With Tracking My Order!

Order Processing

Fulfillment Process

Pre-Order Items


Shipping Insurance


Do I Need An Account To Order?

Payment Options

How Can I Pay For My Order?

Is There Sales Tax?


What is Afterpay?

How do I use Afterpay?

Where can I use Afterpay?

Can I use Afterpay if i’m an international (Non-USA) customer?

How does the Afterpay payment schedule work?

What if i can’t pay an Afterpay installment?

When do I receive my order when using Afterpay?

Can I edit or add more items to my order?

How do I return or exchange an item purchased using installments by Afterpay?

Digital Downloads

How Do I Download To My Devices?

Can I Get A Refund On Digital Items?